OVERVIEW

This article provides a step-by-step guide to help clients move their phone numbers, whether US or international, from a myOasbit-managed sub-account to their own Twilio account, ensuring seamless SMS and voice functionality.

IMPORTANT: To move numbers from myOasbit to Twilio, you must coordinate with both myOasbit Support and Twilio Support to obtain the required credentials and complete the transfer. Alternatively, contact myOasbit Support for full guidance and assistance throughout the process.

TABLE OF CONTENTS

• • Before Moving Your Number

• • Moving US Numbers
    

     

    • • Step 1: Identify the Sub-account SID
    • • Step 2: Gather Twilio Credentials
    • • Step 3: Submit a Support Ticket to Twilio
    • • Step 4: Disable myOasbit Phone Integration

• • Moving International Numbers

• • Frequently Asked Questions

Before Moving Your Number

Make sure you have the following:

• • Determine if the number is US or International.

• • Access to the Twilio account (must be the owner).

• • The Sub-account SID (Location ID) for the myOasbit account currently holding the number(s).

• • For US numbers: Request the Account SID from myOasbit Support.

• • For International numbers: Request the following from myOasbit Support:
    

     

    • • Gaining Account SID
    • • Regulatory Bundle SID
    • • Regulatory Address SID

Moving US Numbers

Step 1: Identify the Sub-account SID

Navigate to Settings → Business Profile in your myOasbit dashboard to locate the Sub-account SID (also called Location ID).

Submit a ticket to myOasbit Support requesting the Sub-account SID. Click here to get support: https://crm.oasbit.com/resources/support/

Step 2: Gather Twilio Credentials

In the client’s Twilio Console, collect:

• • Account SID

• • Auth Token

Step 3: Submit a Support Ticket to Twilio

After receiving the Sub-account SID, contact Twilio Support with the following:

Subject: Moving numbers request
Phone Number(s): [List]
Losing Sub-account SID: [From Step 1]
Gaining Sub-account SID: [From Step 2]

Sample Message Template:

Hi Twilio Support,

I would like to request the migration of the following phone number(s) to a new sub-account:
Phone Number(s): [PASTE_NUMBER(S)_HERE]
Losing Sub-account SID: [INSERT_LOSING_SUBACCOUNT_SID]
Gaining Sub-account SID: [INSERT_GAINING_SUBACCOUNT_SID]

This migration is crucial for business continuity and has been coordinated with myOasbit Support. Please initiate the transfer as soon as possible.

Let me know if further verification is needed.

Thanks!

Step 4: Disable myOasbit Phone Integration (If Applicable)

If you plan to stop using myOasbit’s phone system for that account, submit the Disable Phone Form. You’ll need:

• • Sub-account ID

• • Twilio Account SID

• • Twilio Auth Token

For more information, contact myOasbit Support.

Moving International Numbers

The process for moving international numbers is similar but includes regulatory compliance steps.

Request the following from myOasbit Support or your account manager:

• • Gaining Account SID

• • Regulatory Bundle SID

• • Regulatory Address SID

Submit a ticket to Twilio listing:

• • Phone Number(s)

• • All required SIDs

• • Clarify that it’s an international transfer

Twilio will process the transfer based on local regulations.

Frequently Asked Questions

Q: How long does it take to transfer a number?
1–3 business days after submitting the request. Contact Twilio Support for updates.

Q: Will there be downtime?
There may be minimal downtime. It’s best to schedule during off-peak hours.

Q: Can multiple numbers be transferred at once?
Yes, include all numbers in a single support request to Twilio.